At Beautiful Angels, your privacy is extremely important to us. We are committed to protecting and respecting any personally identifiable information that you might provide us with whilst you visit our salon or website.
You have the right to request not to be contacted by us, and not to receive marketing of any kind, even if you allow us to hold your contact information.
The following privacy statement will explain what personal data we might collect from you and how we use that information.
PERSONAL DATA WE COLLECT
Beautiful Angels collects data to enable us to provide you with the best salon experience possible. Some of the data we collect is provided directly by you, for example, when you sign up to our newsletter, fill in a new client form, or create and edit your client card online.
We also collect information about how you interact with our website. We get this information by recording interactions using technologies like cookies.
The data we collect from you depends on the nature of your interaction with us and your own preferences. You can review or update your preferences online at any time. If you currently have an online booking account with us you can make changes to your preferences by simply logging in as usual. If you have been to us before but do not have an online booking account please follow the link below, select Register and Complete Registration to update your details and preferences.
If you prefer, you can request that we make changes on your behalf by contacting us by phone, email or in person and requesting a change to be made. Our contact details are shown at the bottom of this page.
The type of data we collect
Name and contact details – We will normally collect your first and last names, email address, postal address, phone number and any other relevant contact details.
Demographic details – We may also collect information about your age and gender.
Login information – We may hold your password data that can be used by you to access your account. However, this information is held securely and we do not have access to it.
Relevant Medical information – We collect information regarding your current health status and medical history that is relevant and necessary for the safe provision of treatments.
Guest information – We may collect information about the people you recommend to us or introduce to the salon in order to offer you referral rewards like discount vouchers or gift cards.
HOW WE USE PERSONAL DATA
Beautiful Angels uses the data we collect to operate our business in a professional way and provide you with the products and services we offer. This includes using data to help personalise your experience. We may also use the data we collect to communicate with you. We use the personal information we collect about you in the following ways:
Managing your bookings with us
For example; appointment reminders, or rescheduling appointments.
To provide you with information, products and services that you request from us, including providing you with details and prices for different treatments and products.
To process any transactions you are completing with Beautiful Angels.
To process and supply you with any special offers or promotions that you opt-in to, including discounts and gift vouchers that you are entitled to, including Birthday Discount Vouchers.
Marketing is only sent to you if you have opted to receive such communications from us. The data you give us will be used in the following ways:
Providing you with information about any products or services you have previously purchased from us, or informing you about any similar treatments or products that relate to those you have previously purchased.
Measuring and understanding the effectiveness of any advertising we serve to you or others and to deliver any relevant advertising to you based upon your activity on our website or purchasing behaviour.
To offer any suggestions and recommendations to you about products that may interest you, based on your previous purchase or website behaviour.
RESTRICTIONS ON SHARING PERSONAL DATA
Beautiful Angels will not sell or rent your information to third parties. We will not share your information with third parties for marketing purposes.
We may pass your information to our third party service providers, agents, subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example, to send you mailings). When we work with a third party we only disclose information necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own marketing purposes.
From time to time we may show you offers from trusted third parties, such as visiting therapists offering specialised treatments. We would never supply them with your information without your consent. However, we may show you exclusive offers from these trusted third parties in email communications.
We will only show you offers on the basis you have provided us with consent to do so. Consent is typically provided via checking an opt-in box on our New Client Forms (presented to you on your first visit to us), or on your Client Card form on our website. In some cases you may choose to provide your consent to us verbally over the telephone or in person, or in writing by email or text, for example when enquiring about or booking a treatment. Where your consent has been obtained verbally, we will always provide confirmation to you of the consent you have provided to us in the form on an email for your records.
Use of Data Processors
Beautiful Angels uses booking and salon management software to run our bookings diary and to manage your details and bookings for treatments. This software is provided by Premier Software. You can review their company website here:
From time to time we may ask Premier Software to provide technical assistance to enable us to perform advanced data processes. On these occasions the staff at Premier Software who are accessing our database will have access to data relating to our clients. Premier Software are bound to keep all client data secure and confidential.
Beautiful Angels uses third party software such as Mail Chimp for email communications with multiple recipients. In such instances, each recipient’s first name, last name, and email address are temporarily held by the mailing software for the sole purpose of sending the email. Your details are not permanently held by the third party software provider, nor are they used for any other purpose than sending our specific communication to you.
Where your data is held
Premier spa (our booking software) uses an online back-up system to ensure our client’s details are not lost. This secure back-up is held online and may be held outside of the UK.
Our third party multi-recipient email providers, like Mail Chimp, may use servers outside the UK and EU to temporarily hold your details during mailing applications.
HOW TO ACCESS AND CONTROL YOUR PERSONAL DATA
You have a choice about whether or not you wish to receive information from us. If you are not interested in receiving our discount vouchers, special offers or information from us about the latest package deals and Beautiful Angels news, you are able to unsubscribe from our mailing list at the bottom of any email you receive. Alternatively you can login to your account online and update your preferences for communications by email, SMS texts, post, and phone.
We will not contact you by email, phone or text message unless you have given us your prior consent.
We like to make sure that all the information we hold about our customers is as up to date as possible. If you would like to edit any of your details, you can do this by logging in to your account area and editing your profile.
If you currently have an online booking account with us please log in as usual.
If you have been to us before but do not have an online booking account with us please follow the link below, select ‘Register’ and ‘Complete Registration’ to update your details and preferences.
COOKIES AND SIMILAR TECHNOLOGIES
What are cookies?
‘Cookies’ are small text files that are stored by your browser on your computer, mobile phone or tablet. They allow websites to store things like user preferences. Cookies allow websites to record things such as your preferences. Making your browsing experience more personalised.
Visiting a page on the Beautiful Angels website may result in the following cookie types being generated:
This type of cookie remembers your preference for the site, this means that you don’t need to re-enter this information each time you visit. These cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously. Each time you visit the website, software which is provided by another organisation creates an anonymous analytics cookie. These cookies recognise if you have visited the site before, if you haven’t it creates a new one. These cookies allow us to see how many users we have, how many of those are individual and how often they visit our website.
HOW LONG YOUR INFORMATION IS HELD FOR
We are required to hold your information securely for 7 years from the date of your last interaction with Beautiful Angels, for accounting and financial auditing purposes. After this time any records held digitally will be deleted and any hard copies will be shredded or securely destroyed.
You can at any time request that we delete and destroy any information we hold relating to you.
ACCESS TO INFORMATION
You have the right to request a copy of any or all information that we hold on you. We are required to supply free of charge, and we must comply with within 30 days of your request.
18 Brockenhurst Road
By phone – 01344 625625
By email – firstname.lastname@example.org